Responsible Gambling charter
Last reviewed: 1 July 2026.
BookiePrice operates under the National Consumer Protection Framework for Online Wagering (NCPF) and the responsible gambling requirements of the Betting and Racing Act 1998 (NSW). BookiePrice encourages customers to use responsible gambling tools and avoid betting more than they can afford.
1. Pre-commitment deposit limits
At sign-up, customers are offered the option to set a deposit limit on a daily, weekly or monthly basis. Deposit limits can be managed from the account settings.
- Decreases take effect immediately.
- Increases are subject to a 7-day cool-off period. After the cool-off period, customers may be asked to re-confirm the higher limit. If the change is not confirmed, the existing limit remains unchanged.
- Removing a deposit limit is treated as an increase and is subject to the same 7-day cool-off and confirmation process.
See our deposit limits policy for full operational details.
2. Activity statements
We send a monthly activity statement to your verified email address. The statement summarises total deposits, total withdrawals, total amount wagered, your net position for the period, and any promotional credit activity. Statements are also available on demand from Account > Statements, and customers can request an historical statement at any time.
3. Take a break
You can suspend your account for 24 hours, 7 days, 30 days or 90 days from your account. During a break we will not process deposits or take bets, and you will be removed from marketing lists. Withdrawals of cleared funds remain available.
4. Self-exclusion
For a single-operator exclusion, open Account > Self-exclusion. For a national exclusion across every licensed Australian online wagering provider, register with BetStop — the National Self-Exclusion Register. See our self-exclusion guide.
5. Marketing protections
We will not send marketing to customers who are self-excluded, who have opted out, who are in a deposit-limit cool-off, or who opened an account within the last 24 hours. We do not use bonuses or inducements to promote sign-up where state or territory law prohibits it.
6. Customer interaction
Our staff monitor account behaviour for possible signs of harm, including rapid deposit increases, unusual betting patterns and repeated unsuccessful deposit attempts. If we identify possible signs of harm, we may contact the customer, suggest responsible gambling tools, or restrict the account where appropriate. Our staff complete responsible gambling training in accordance with NSW requirements administered by Liquor & Gaming NSW and complete annual refresher training.
7. Where to get help
- Gambling Help Online — 1800 858 858, 24/7, free and confidential — gamblinghelponline.org.au.
- NSW — GambleAware NSW, gambleaware.nsw.gov.au.
- VIC — Gambler's Help, gamblershelp.com.au.
- QLD — Gambling Help, qld.gov.au/gamblinghelp.
- WA — Gambling Help WA, gamblinghelpwa.org.au.
- SA — Gambling Help SA, gamblinghelpsa.org.au.
- TAS — Gambling Help Tasmania, gamblinghelpline.com.au.
- ACT — Gambling Support Service, canberra.relationships.org.au.
- NT — Amity Community Services, amity.org.au.
- Lifeline — 13 11 14.
- National Debt Helpline — 1800 007 007.
8. Children and at-risk customers
Wagering is strictly 18+. We use document verification, address verification, and behavioural checks to enforce this. If you suspect an underage person is wagering on this site, contact integrity@bookiprice.com.
9. Information for family and friends
If you are concerned about a family member or friend, the following free services provide confidential support:
- Gambling Help Online — 1800 858 858, 24/7. Online and phone counselling, including support for family members.
- Relationships Australia — 1300 364 277. Counselling and family support.
- Lifeline — 13 11 14. Crisis support, 24/7.
If you believe the person is at immediate risk of harm, contact emergency services on 000.
If you would like us to take action on a specific account (for example, request a third-party-initiated review for a person you are concerned about), contact integrity@bookiprice.com. We can act only within the limits of privacy law and licence conditions.
10. Staff training
BookiePrice staff complete responsible gambling training in accordance with the National Consumer Protection Framework and the responsible gambling requirements of the Betting and Racing Act 1998 (NSW) administered by Liquor & Gaming NSW. Staff are trained to identify possible signs of problem gambling, to inform customers about available support tools, and to escalate concerns to compliance for review where appropriate.
Training is delivered at induction and refreshed annually. Senior compliance staff complete additional training on customer interaction and harm minimisation.
11. Marketing opt-out
Marketing communications are sent only to customers who have opted in. You can opt out of direct marketing at any time using the unsubscribe link in any marketing email, the Account > Communication preferences screen in your account, or by contacting support@bookiprice.com.
Opt-outs are honoured within five business days. Marketing communications comply with the National Consumer Protection Framework and the Spam Act 2003 (Cth).
12. Customers experiencing vulnerability
We recognise that customers may experience vulnerability arising from financial difficulty, family or domestic violence, ill health, language barriers, or other personal circumstances. If you would like to raise a concern about your circumstances or another person's circumstances, contact support@bookiprice.com. Information shared with us is handled in accordance with our Privacy Policy.
13. Continuous improvement
We review our responsible gambling program regularly and update tools, training and procedures in line with the National Consumer Protection Framework, regulator direction, and emerging best practice. We welcome customer feedback about our responsible gambling tools at support@bookiprice.com.
